Opis: Instant Messaging Reference - Rachel Bridgewater, Meryl B. Cole, R Bridgewater

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on practical implementation of instant messaging (IM) as one tool for delivering virtual reference service. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena.Introduction; Virtual reference: an overview and brief history; IM Basics; Basic IM reference i?1 Set-up and use; Conducting the IM reference interview; Managing patron expectations and staff attitudes; Evaluating/updating service; Taking your service to the next level: widgets, enterprise IM and collaborative IM; Issues with IM reference; Promoting your IM reference service.

Szczegóły: Instant Messaging Reference - Rachel Bridgewater, Meryl B. Cole, R Bridgewater

Tytuł: Instant Messaging Reference
Autor: Rachel Bridgewater, Meryl B. Cole, R Bridgewater
Producent: Chandos Publishing Ltd
ISBN: 9781843343578
Rok produkcji: 2008
Ilość stron: 232
Oprawa: Miękka
Waga: 0.33 kg

Recenzje: Instant Messaging Reference - Rachel Bridgewater, Meryl B. Cole, R Bridgewater