Opis: Management by Process - Johan Nelis, John Jeston, J Jeston

Business processes are one of the critical drivers for any organization in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and, linking processes to new partners and suppliers. Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: process governance; strategic alignment; methods (execution/implementation); people; culture; and technology. Each of these critical dimensions are given a systematic and revealing treatment, examining each dimension in terms of: importance; key trends in this area; elements that comprise the dimension; detailed description of the elements that comprise the ideal or visionary position; and, road map of how to get there from various starting positions. It encompasses best practices and an overview of the most important tools and methods. It provides case studies of success and failure and a practical and logical approach to the implementation of a BPM solution. It is easy-to-read to gain a full understanding of BPM and easy-to-use as a reference tool during projects.Table of Contents Contributors Foreword Preface Acknowledgements How to read this book Part I Overview and case studies Chapter 1 Importance of business processes Chapter 2 Case studies: Introduction Citibank Germany Nedbank South Africa Wealth management organization Aveant Home Care Part II Management by Process: A roadmap to sustainable BPM Chapter 3 Introduction Chapter 4 Process leadership Chapter 5 Process governance Chapter 6 Process performance Chapter 7 Strategic alignment Chapter 8 People capability Chapter 9 Project execution Chapter 10 Future of BPM Part III Appendices Appendix A: Process leadership Appendix B: Process governance Appendix C: People capability Appendix D: Technology References and bibliography Index

Szczegóły: Management by Process - Johan Nelis, John Jeston, J Jeston

Tytuł: Management by Process
Autor: Johan Nelis, John Jeston, J Jeston
Producent: Butterworth Heinemann
ISBN: 9780750687614
Rok produkcji: 2008
Ilość stron: 322
Oprawa: Miękka
Waga: 0.57 kg

Recenzje: Management by Process - Johan Nelis, John Jeston, J Jeston