Opis: Teach Yourself Dealing with Difficult People in a Week - Naomi Langford-Wood, Brian Salter

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!Sunday: Understanding yourself Monday: Different styles of behaviour Tuesday: Coping with different problem people Wednesday: Managing conflict situations Thursday: Basic communications skills and body language Friday: How to say 'no' and deal with difficult clients Saturday: You're in control now

Szczegóły: Teach Yourself Dealing with Difficult People in a Week - Naomi Langford-Wood, Brian Salter

Tytuł: Teach Yourself Dealing with Difficult People in a Week
Autor: Naomi Langford-Wood, Brian Salter
Producent: Hodder Stoughton / Children's Books / Fiction
ISBN: 9781444158830
Rok produkcji: 2012
Ilość stron: 128
Oprawa: Miękka
Waga: 0.13 kg

Recenzje: Teach Yourself Dealing with Difficult People in a Week - Naomi Langford-Wood, Brian Salter