Opis: Designing the Conversation - Dan Willis, Russ Unger, Brad Nunnally

Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable-until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way. With this book, you will learn how to: * Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users* Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you* Perform group facilitation in workshops, brainstorming sessions, and focus groups* Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring* Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures* Understand how to manage Q & A from audiences of all sizesSection 1 Facilitation Preparation Chapter 1 Preparation Chapter 2 Define the Whys Chapter 3 Set the Agenda Chapter 4 Preparing for Personalities Chapter 5 Managing the Environment Chapter 6 Practicing Section 2 Group Facilitation Chapter 7 Workshops Chapter 8 Brainstorming Chapter 9 Focus Groups Chapter 10 Participatory Design Section 3 One-on-One Facilitation Chapter 11 Interviews Chapter 12 Usability Testing Chapter 13 Sales Calls Chapter 14 Mentoring Section 4 One-on-many Facilitation Chapter 15 Conference Presentations Chapter 16 Virtual Seminars Chapter 17 Lectures Section 5 Post-Facilitation Chapter 18 Managing Q&A Chapter 19 Measuring Success Chapter 20 Horror Stories

Szczegóły: Designing the Conversation - Dan Willis, Russ Unger, Brad Nunnally

Tytuł: Designing the Conversation
Autor: Dan Willis, Russ Unger, Brad Nunnally
Producent: New Riders Publishing
ISBN: 9780321886729
Rok produkcji: 2013
Ilość stron: 264
Oprawa: Miękka
Waga: 0.42 kg

Recenzje: Designing the Conversation - Dan Willis, Russ Unger, Brad Nunnally