Opis: The Global Quality Management System - Suresh Patel

The Global Quality Management System: Improvement Through Systems Thinking shows you how to understand and implement a global quality management system (GQMS) to achieve world-class business excellence. It illustrates the business excellence pyramid with the foundation of management systems at the system level, Lean System at the operational level, Six Sigma methodology at the tactical level, and business excellence at the strategy level. Throughout the book, the author stresses the importance of the process-its identification, definition, improvement, and control using "turtle diagrams" and its extension to supplier, input, process, output, and customer (SIPOC) diagrams. The processes discussed include the human resource (HR) process, finance process, project management process, and the important "process of improving the process." The author also includes advanced processes to comply with ISO 9001, ISO/TS 16949, and AS 9100 standards, and elaborates on management improvement through extensive plan-do-check-act (PDCA) analysis and the problem-solving methodology involving the famous eight disciplines process ("8D"). As you put this book of knowledge into practice, you will discover the shifting roles of leaders and managers in your organization. It is not enough for leaders to merely continue past practices or support the work of others. Rather, leaders must lead the cultural transformation and change the mind-sets of their associates by building on the principles behind these excellent tools.Homage to Quality and Lean Six Sigma Gurus Origins of Quality Quality Management System as a Management Strategy The Business Excellence Pyramid Quality Management System as a System-Level Strategy Change to the System Is Required to Change the Performance If Your System Will Not Let You, You Cannot Satisfy the Customer Fully Quality Management System ISO The ISO 9000 Family Function of the Management System Standards Steps to Implement QMS Arrival of ISO 9001:2015 Quality System Documents The Global QMS Processes Records Required by ISO 9001:2008 Identification and Improvement of Processes Introduction Turtle Diagrams Charting Processes to Control Process Variables The Finance Management Process The Project Management Process The Purchasing Process The HR Process SIPOC Diagrams for Performance Management Generic Process to Improve a Process Using Plan- Do- Check-Act-Fix, Focus, Flex Global Quality Audit Processes Process Control Plan Audit (PCPA) Audit Points Allocation Method for Each Criterion Explanations of Actions Required for Each Point Audit Guide for Each of the Nine Areas Conduct Additional Audit for the Eight Management Principles Audit of Eight Management Principles Based on ISO 9001:2008 Global Quality Management System Processes Management Review Process Quality Training Process Change Control Process Processes to Identify Special Characteristics Supplier PPAP/FAI Supplier Quality Management Process Failure Mode and Effects Analysis for Product Design and Production Processes Process Control Plans Measurement System Analysis "Fresh Eyes" Audit Common Manufacturing and Special Process Audit Process Capability Methods and Requirements Control of Nonconforming Material Performance Analysis and Improvement Process Corrective and Preventive Action Process Quality Alert System Risk Management Fast Customer Response Scope Purpose Responsibility Benefits Problem Identification Problem Solving Problem-Solving Process Definition Problem Definition Problem-Solving Principles Eight Disciplines (8D) Problem Solving What Is Eight Disciplines? Description of the Disciplines Lessons Learned Process Drill Deep/Drill Wide Method for Permanent Corrective Action Objective Describe the Problem WHY Process Why Most Quality Problems Occur Again and Again Root Causes Relating to "PREVENT" Root Causes Relating to "PROTECT" Root Causes Relating to "PREDICT" Drill Wide and Institutionalize Quality Operating System: The Engine That Perpetuates Continuous Improvement Purpose of QOS What Is QOS? Understanding QOS The QOS Meeting QOS Assessment Conclusion Appendix: Quality Manual Glossary Bibliography

Szczegóły: The Global Quality Management System - Suresh Patel

Tytuł: The Global Quality Management System
Autor: Suresh Patel
Wydawnictwo: Productivity Press Inc
ISBN: 9781498739801
Rok wydania: 2016
Ilość stron: 239
Oprawa: Twarda
Waga: 0.5 kg

Recenzje: The Global Quality Management System - Suresh Patel