Opis: English for Customers Care Student's Book + CD-ROM - Rosemary Richey

English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

Key Features of the Book
* A broad range of material presenting language in context
* Customer focus extra boxes with tips and key language for dealing
effectively with customers
* Stimulating role-plays for pairwork tasks
* STARTER section at the beginning of each unit with warm-up and awareness-raising activities
* OUTPUT section at the end of each unit with topics for discussion and reflection
* Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary

Szczegóły: English for Customers Care Student's Book + CD-ROM - Rosemary Richey

Tytuł: English for Customers Care Student's Book + CD-ROM
Autor: Rosemary Richey
Wydawnictwo: Oxford University Press
ISBN: 9780194579063
Kategoria: Podręczniki
Przedmiot: Język angielski
Języki: angielski
Rok wydania: 2007
Ilość stron: 80
Format: 19.5x26.0cm
Oprawa: Miękka
Waga: 0.225 kg

Recenzje: English for Customers Care Student's Book + CD-ROM - Rosemary Richey

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