Opis: People Analytics - Ben Waber

Discover powerful hidden social "levers" and networks within your company...then, use that knowledge to make slight "tweaks" that dramatically improve both business performance and employee fulfillment! In People Analytics, MIT Media Lab innovator Ben Waber shows how sensors and analytics can give you an unprecedented understanding of how your people work and collaborate, and actionable insights for building a more effective, productive, and positive organization. Through cutting-edge case studies, Waber shows how: * Changing the way call center employees spent their breaks increased performance by 25% while significantly reducing stress * Quantifying the failure of marketing and customer service to communicate led to a more cohesive and profitable organization * Tweaking the balance of in-person and electronic communication can enhance the value of both * Sensor data can help you discover who your internal experts really are * Identifying employees involved in "creative" behaviors can help you promote innovation throughout your business * Sensors and simulations can help you optimize your sick-day policies * Measuring informal interactions can improve the chances that a merger, acquisition, or "mega-project" will succeed Drawing on his cutting-edge work at MIT and Harvard, Waber addresses crucial issues ranging from technology to privacy, revealing what will be possible in a few years, and what you can achieve right now. In bringing the power of analytics to organizational development, he offers immense new opportunities to everyone with responsibility for workplace performance.Preface xix Chapter 1 Sensible Organizations: Sensors, Big Data, and Quantifying the Unquantifiable 1 Telescopes, Microscopes, and "Socioscopes" 4 Unbiased? 6 Digital Breadcrumbs 7 "Socioscope" 8 Enter the Badge 14 Big Data = Big Brother? 17 Trust and Transparency 20 Chapter 2 Evolution, History, and Social Behavior: Our Wandering Road to the Modern Corporation 21 Back to the Future 22 In the Shadow of Man 22 You Say "Groups," I Say "Organizations" 26 Individual < Tribe < City-State 28 Do as the Romans Do 30 Talkin' 'Bout a Revolution 31 New Information, New Communication 35 The Organization of Today 37 (In)formal Processes 39 Informally Important 48 The Social Network 50 Organizing the Path Ahead 55 Chapter 3 The Water Cooler Effect: Why a Friendly Chat Is the Most Important Part of the Work Day 57 Talk Your Ear Off 58 Cohesion versus Diversity 59 Blue-Collar versus White-Collar Water Coolers 70 Banking on Change 71 Peanut Butter Jelly Time 74 Break Value 77 Chapter 4 The Death of Distance? Measuring the Power of Proximity 89 So, Should I Stay at Home and Work in My Pajamas? 92 Co-Located Offices: The Gold Standard? 96 More Than a Tape Measure 100 Distance Makes the Heart Grow Fonder? 102 Long Table, Short Table 104 So, Where Should I Sit? 106 Chapter 5 I'm the Expert: Why Connections Are More Important Than Test Scores 109 The (Electric) General 114 The IT Firm Study 115 IT Firm Study Results 116 Expert Puzzle 117 Being an Expert Expert 118 Chapter 6 You Look Like the Creative Type: The Importance of a Diverse Network 123 Cartoon Wars 125 Lessons from South Park: The Roots of Creativity 130 Chapter 7 Tough It Out versus Stay at Home: Modeling Disease Spread Through Face-to-Face Conversations 137 Corporate Epidemiology 140 Chapter 8 Why We Waste $1,200,000,000,000 a Year: Mergers and Acquisitions, Corporate Culture, and Communication 151 I'll Call, and Raise 152 Fixing the Problem 155 Chapter 9 Attach Bolt "A" to Plank "Q": Matching Formal Dependencies with Informal Networks 161 Big Projects, Big Problems 164 Congruence, Distance, and Software 169 Don't Fall into the Gap 171 Keeping in Contact 174 Chapter 10 The Future of Organizations: How People Analytics Will Transform Work 177 Badges, Badges Everywhere? 179 Moving Toward the People Analytics System 181 Augmented Social Reality 188 All Around the World 189 The Next Big Thing 192 Chapter 11 Where We Go from Here: Face-to-Face Interaction, New Collaboration Tools, and Going Back to the Future 193 Back to the Future 2 200 Endnotes 203 Index 207

Szczegóły: People Analytics - Ben Waber

Tytuł: People Analytics
Autor: Ben Waber
Producent: Prentice Hall
ISBN: 9780133158311
Rok produkcji: 2013
Ilość stron: 240
Oprawa: Twarda
Waga: 0.47 kg

Recenzje: People Analytics - Ben Waber