Opis: PHR Exam Prep - Cathy Winterfield

Score Higher on the PHR(R) Exam! We provide you with the proven study tools and expert insight that will help you score higher on your exam * Study Tips like the advice and instruction that a personal tutor might provide* Notes, Tips, and Cautions provide you with hints and strategies that will help you reduce your mistakes on the exam* Comprehensive discussion of all six functional areas covered on the PHR Exam* Practice Questions that include detailed explanations of correct and incorrect answers-so you can learn the material from your success and mistakes COMPREHENSIVE! Succeed with comprehensive learning and practice tests * Master the PHR exam materials in all six tested functional areas* Prepare with a comprehensive practice test* Analyze your test readiness and areas for further study with topic-focused chapter tests* CD-ROM-based practice exam includes an interactive test engine for a meaningful exam experience with 175 questions* Learn important test-taking strategies to maximize your score and diminish your anxiety Pearson IT Certification Practice Test The CD-ROM-based practice exam includes an interactive test engine for a realistic exam experience with 175 questions. Includes Exclusive Offer for 70% Off Premium Edition eBook and Practice Test CATHY LEE PANTANO WINTERFIELD, MBA, MSHE, SPHR, ACC, is President of NovaCore Performance Solutions, a firm dedicated to enhancing individual and team workplace performance. She has more than 25 years of experience in HR, training, consulting, management, and coaching for businesses, non-profits, and governmental entities. She previously served as Director of Human Resource Management Programs for Cornell University's School of Industrial and Labor Relations. Winterfield has presented on many HR and management development topics, and co-authored more than a dozen online courses in these fields. Her books include Performance Appraisals and Mission-Driven Interviewing, as well as the Pearson IT Certification books SPHR Exam Prep, Third Edition, PHR/SPHR Quick Reference, and every edition of PHR Exam Prep. She is a member of SHRM, ASTD, and the International Coach Federation.Introduction... xvii Chapter 1: Business Management and Strategy (BM & S)... 1 The Evolving Role of HR... 1 A Brief Historical Scan of HR... 1 HR As It Was, and HR As It Is (or Can Be)... 2 The HR Impact Model... 2 The Dimensions of HR: The Three Legs of a Stool... 4 SWOT Analysis (Strengths, Weaknesses, Opportunities, and Threats)... 6 Environmental Scanning: An External Perspective... 9 The HR Professional as Internal Consultant... 10 Organizational Structure and HR... 11 The "Roots" of Organizational Structure... 12 The Functional Organizational Structure... 12 The Divisional Organizational Structure... 13 The Matrix Organizational Structure... 13 Other Organizational Design Concepts... 14 The Organizational Life Cycle... 15 Maslow's Hierarchy of Needs, 1954... 17 B.F. Skinner, Operant Conditioning, 1957... 18 Frederick Herzberg, Motivation-Hygiene Theory, 1959... 18 Douglas McGregor, Theory X and Theory Y, 1960... 19 David McClelland, Acquired Needs Theory, 1961... 19 J. Stacy Adams, Equity Theory, 1963... 19 Victor Vroom-Expectancy Theory, 1964... 20 HR's Role in Change Management... 20 Nonmathematical Forecasting Techniques... 27 Mathematical Forecasting Techniques... 28 Legislative Framework, Considerations, and Opportunities... 29 How a Bill Becomes a Law... 30 Be Heard-Reach Out to Your Elected Officials... 32 Stay Informed... 33 Strategic Planning... 33 Strategic Planning: A Four-Phase Process... 34 Strategic Objectives... 35 Leadership Concepts... 38 Trait Theories... 39 Behavioral Theories... 39 Situational Leadership Theories... 39 Contingency Theories... 42 Management and Leadership: Bridging the Gap... 43 Project Management... 44 Competitive Advantage... 46 Business Case Development... 47 Organizational Branding... 47 Chapter Summary... 49 Key Terms... 49 Apply Your Knowledge... 51 Review Questions... 51 Exam Questions... 51 Answers to Review Questions... 53 Answers to Exam Questions... 54 Suggested Readings and Resources... 55 Chapter 2: Workforce Planning and Employment... 57 Relevant Laws and Executive Orders... 59 Title VII of the Civil Rights Act, 1964... 59 Executive Order 11246, 1965... 60 Uniform Guidelines on Employee Selection Procedures, 1978... 61 Governing EEO Laws... 64 Age Discrimination in Employment Act, 1967... 67 Fair Credit Reporting Act, 1970... 69 Equal Employment Opportunity Act, 1972... 69 Rehabilitation Act, 1973... 70 Pregnancy Discrimination Act, 1978... 70 Immigration Reform and Control Act, 1986... 72 Drug-Free Workplace Act, 1988... 72 Employee Polygraph Protection Act, 1988... 73 Worker Adjustment and Retraining Notification Act, 1988... 74 Americans with Disabilities Act, 1990... 76 Civil Rights Act of 1991... 78 Family and Medical Leave Act, 1993... 78 Uniformed Services Employment and Reemployment Rights Act, 1994... 79 Congressional Accountability Act, 1995... 79 Americans with Disabilities Act Amendments Act, 2008... 80 Genetic Information Nondiscrimination Act, 2008... 80 Lilly Ledbetter Fair Pay Act, 2009... 81 Relevant Case Law... 81 Griggs v. Duke Power, 1971... 81 McDonnell Douglas Corp v. Green, 1973... 81 Albemarle Paper v. Moody, 1975... 82 Washington v. Davis, 1976... 82 Regents of California v. Bakke, 1978... 82 United Steelworkers v. Weber, 1979... 82 Meritor Savings Bank v. Vinson, 1986... 83 Johnson v. Santa Clara County Transportation Agency, 1987... 83 Martin v. Wilks, 1988... 83 Automobile Workers v. Johnson Controls, 1990... 83 Harris v. Forklift Systems, 1993... 83 Taxman v. Board of Education of Piscataway, 1993... 84 St. Mary's Honor Center v. Hicks, 1993... 84 McKennon v. Nashville Banner Publishing Co., 1995... 84 Faragher v. City of Boca Raton, 1998, and Ellerth v. Burlington Northern Industries, 1998... 84 Oncale v. Sundowner Offshore Services, 1999... 85 Kolstad v. American Dental Association, 1999... 85 Circuit City Stores, Inc. v. Adams, 2001... 85 Grutter v. Bollinger and Gratz v. Bollinger, 2003... 85 General Dynamics Land Systems v. Cline, 2004... 86 Ricci v. DeStefano, 2009... 86 Equal Employment Opportunity Commission v. Abercrombie & Fitch Stores, Inc., 2015... 86 Legal Concepts/Definitions Relevant to Workplace Planning and Employment... 86 Equal Employment Opportunity: The Basics... 86 Key EEO-Related Terms... 91 Federal, State, and Local Jurisdictions... 91 Filing Charges: Time Limits and Related Information... 92 EEOC-Handling Charges... 93 EEOC Determinations... 94 EEO-Going to Court... 94 Job Analysis... 97 Job Analysis... 100 Job Descriptions... 101 Recruiting Candidates... 103 Employer Branding... 103 Relevant Labor Market... 103 Selection Criteria... 103 Internal and External Recruiting... 104 Request for Proposal... 110 Preemployment Testing... 110 Measuring Recruiting Costs and Effectiveness... 111 The Selection Process... 113 The Employment Application... 114 Interviews and the Interview Process... 116 Realistic Job Previews... 130 Background Checks... 130 Employment: Extending the Offer... 132 Tips for Extending an Employment Offer... 132 Employment Contracts... 133 Onboarding... 134 The Importance of New Hire Paperwork... 134 Termination: The End of the Employment Life Cycle...or Is It?... 136 Involuntary Terminations... 136 Voluntary Terminations... 139 Constructive Discharge... 139 Exit Interviews... 139 Severance Packages... 140 Affirmative Action Plans... 141 Executive Order 11246... 141 Vietnam Era Veterans' Readjustment Assistance Act, 1974... 143 Compensation and Benefits... 145 Sherman Antitrust Act, 1890... 145 Equal Pay Act, 1963... 145 Compensation Strategies... 146 Documentation Strategies for HR Professionals... 146 Chapter Summary... 149 Key Terms... 149 Apply Your Knowledge... 152 Review Questions... 152 Exam Questions... 153 Answers to Review Questions... 155 Answers to Exam Questions... 156 Suggested Readings and Resources... 157 Chapter 3: Human Resource Development... 159 Understanding HR-Related Laws... 160 U.S. Patent Act, 1790... 161 Copyright Act of 1976... 162 Public Domain... 163 Fair Use... 164 Common Law... 164 Negligent Training... 164 ADDIE: An Overview... 165 ADDIE: "A" Is for Analysis/Assessment... 165 ADDIE: "D" Is for Design... 174 Training... 180 The Adult Learner... 180 Learning Styles: How We Learn... 182 Learning Curves... 182 Retaining What Is Learned... 185 Environmental Factors/Elements to Consider-"Brick and Mortar" Classroom Learning... 186 ADDIE: "D" Is for Development... 190 ADDIE: "I" Is for Implementation... 190 ADDIE: "E" Is for Evaluation... 194 Elements of OD... 197 Purposes of OD... 197 Role of HR Professionals in OD... 198 OD and Organizational Culture... 198 Career Development... 199 Leadership Development... 199 High-Potential Employees... 200 Dual Career Ladders... 200 Succession Planning... 200 Talent Management... 201 Teambuilding... 201 Specific OD Interventions... 202 Performance Management... 205 Performance Management: Its Organizational Roots... 205 The Performance Management Process/System... 207 Coaching and Mentoring... 216 Chapter Summary... 217 Key Terms... 217 Apply Your Knowledge... 219 Review Questions... 219 Exam Questions... 219 Answers to Exam Questions... 221 Suggested Readings and Resources... 222 Chapter 4: Compensation and Benefits... 223 Worker's Compensation... 224 Davis-Bacon Act, 1931... 224 Walsh-Healey Public Contracts Act, 1936... 224 Fair Labor Standards Act, 1938... 224 Portal-to-Portal Act, 1947... 229 Equal Pay Act, 1963... 230 Social Security Act, 1935... 230 Unemployment Insurance... 232 Medicare, 1965... 232 Employee Retirement Income Security Act (ERISA), 1974... 234 Revenue Act, 1978... 236 Retirement Equity Act (REA), 1984... 237 Consolidated Omnibus Budget Reconciliation Act (COBRA), 1985... 238 Older Worker's Benefit Protection Act (OWBPA), 1990... 240 Health Insurance Portability and Accountability Act (HIPAA), 1996... 240 Family and Medical Leave Act (FMLA), 1993... 241 Uniformed Services Employment and Reemployment Rights Act (USERRA), 1994... 248 Mental Health Parity Act, 1996... 249 Sarbanes-Oxley Act, 2002... 249 Pension Protection Act, 2006... 250 Family and Medical Leave Act and National Defense Authorization Act (NDAA), 2008... 250 Lilly Ledbetter Fair Pay Act, 2009... 254 Patient Protection and Affordable Care Act, 2010... 254 A (Foundational) Footnote: Employee or Independent Contractor?... 258 Compensation: Building and Using Pay Structures... 261 Elements of Pay Structures... 261 Using Pay Structures for Decision-Making... 262 Other Key Compensation Concepts... 264 Retirement Plans... 265 Health and Welfare Benefits... 267 Pay for Time Not Worked... 269 Work-Life Programs... 269 Employee Assistance Programs... 270 Compensation: Job Evaluation... 270 Nonquantitative Job Evaluation Techniques... 270 Quantitative Job Evaluation Techniques... 271 Market Pricing... 272 Market Data Considerations... 272 Base Pay... 275 Merit Pay... 275 Variable Pay... 275 Making the Connection to Compensation Strategy... 278 Chapter Summary... 282 Key Terms... 282 Apply Your Knowledge... 284 Review Questions... 284 Exam Questions... 284 Answers to Review Questions... 287 Answers to Exam Questions... 287 Suggested Readings and Resources... 289 Chapter 5: Employee and Labor Relations... 291 Laws Governing Employee Relations and Labor Relations... 292 Sherman Antitrust Act, 1890... 292 Clayton Act, 1914... 293 Railway Labor Act, 1926... 293 Norris-LaGuardia Act, 1932... 294 National Industrial Recovery Act, 1933... 294 National Labor Relations Act (Wagner Act), 1935... 294 Labor Management Relations Act (Taft-Hartley Act), 1947... 295 Labor Management Reporting and Disclosure Act (Landrum-Griffin Act), 1959... 297 Federal Labor Relations Statute, 1978... 297 Relevant Case Law... 298 Employee Input... 299 Employee Surveys... 299 Focus Groups... 300 Employee Participation Groups... 301 Open-Door Policy... 301 Suggestion Programs... 302 Management by Walking Around... 302 Town Hall/Department/Staff Meetings... 302 Employee Relations... 302 Internal Considerations... 304 Organizational Culture... 304 Employee Involvement and Employee Communication... 306 Employee Communication Strategies... 306 Measuring Employee Relations Initiatives... 309 Quantitative Analysis... 310 Qualitative Analysis... 311 Turnover Levels... 312 Absenteeism (Particularly Unplanned)... 312 Work-Related Accidents/Injuries/"Preventable" Illnesses... 313 Productivity... 313 Quality... 313 Customer Satisfaction... 313 Employee Survey Results... 313 Return on Investment (ROI)... 313 Employee Handbooks... 314 Progressive Discipline as Employee Relations... 316 Contract Administration... 321 Grievance Procedure... 321 Unions... 324 How Unions Are Structured... 325 Union Organizing (The Organizing Process)... 326 Union Decertification and Deauthorization... 330 Protected Concerted Activities... 330 Labor Strikes... 331 Collective Bargaining: The Process... 334 Good Faith Bargaining... 334 Subjects of Bargaining... 335 Approaches to Collective Bargaining... 336 Collective Bargaining Agreements... 337 Typical Provisions of Collective Bargaining Agreements (Excluding Disciplinary and Grievance Procedures)... 337 Common Law... 346 Common Law-Tort Doctrines... 346 Common Law-Contract Doctrines... 351 Chapter Summary... 353 Key Terms... 353 Apply Your Knowledge... 355 Review Questions... 355 Exam Questions... 356 Answers to Review Questions... 358 Answers to Exam Questions... 359 Suggested Readings and Resources... 360 Chapter 6: Risk Management... 361 Key Legislation... 362 Occupational Safety and Health Act, 1970... 363 Mine Safety and Health Act, 1977... 375 Drug-Free Workplace Act, 1988... 376 USA PATRIOT Act, 2001... 376 Homeland Security Act, 2002... 377 Sarbanes-Oxley Act, 2002... 378 Occupational Health... 378 Health Hazards... 379 Health and Wellness Programs... 383 Chemical Use and Dependency... 384 Work-Related Stress... 386 Worker's Compensation... 387 Risk Management: A Process Model... 387 Risk Management: Techniques... 388 Employment Practices Liability Insurance... 389 Employee Rights Related to Substance Abuse... 390 Emergency/Business Continuity Planning... 390 Continuity of HR-Related Operations... 391 Safety... 392 OSHA and Workplace Safety... 392 Safety Committees... 393 Security... 396 Chapter Summary... 400 Key Terms... 400 Apply Your Knowledge... 401 Review Questions... 401 Exam Questions... 401 Answers to Review Questions... 403 Answers to Exam Questions... 404 Suggested Readings and Resources... 405 Practice Exam... 407 Answers to Practice Exam... 443 Answers at a Glance to Practice Exam... 443 Answers with Explanations... 444 Glossary... 471 Appendix A: OSHA Forms for Recording Work-Related Injuries and Illnesses... 529 Appendix B: OSHA Fact Sheet... 541 Index... 543

Szczegóły: PHR Exam Prep - Cathy Winterfield

Tytuł: PHR Exam Prep
Autor: Cathy Winterfield
Producent: Pearson
ISBN: 9780789756121
Rok produkcji: 2015
Ilość stron: 624
Waga: 1.18 kg

Recenzje: PHR Exam Prep - Cathy Winterfield