Opis: Change Management - Frank Voehl, James Harrington

Change Management: Manage Change or It Will Manage You represents a substantial core guidance effort for Change Management practitioners. Organizations currently contend with increasingly higher levels of knowledge-driven competition. Many attempt to meet the challenge by investing in expensive knowledge-driven change management systems. Such systems are useless, and sometimes even harmful, for making strategic decisions because they do not distinguish between what is strategically relevant and what is not. This Management-for-Results Handbook focuses on identifying and managing the specific, critical knowledge assets that your organization needs to disrupt your competitors, including tacit experience of key employees, a deep understanding of customers' needs, valuable patents and copyrights, shared industry practices, and customer- and supplier-generated innovations. The authors present two aspects of Change Management: (1) traditional Change Management as it impacts the project management team's activities and (2) a suggested new approach to Change Management directed at changing the culture. The focus is to prepare the people impacted by the project and change activities to accept and adapt to the new/changed working conditions. The first half of the book deals with traditional Change Management, which covers the topics of remembering, understanding, and applying. The second half presents the authors' new approach to changing the culture, which deals with analyzing, evaluating, and creating.REMEMBERING Introduction to Change Management Introduction Technical and People Sides of Change Management Blending in the Right Amount of Management Different Views of Change Management Summary Reference The Philosophy and Evolution of Change Management Introduction Risks in Systems Implementation Change Management Activities and Goals Change Management Processes and Tools Why Use Change Management? Problems Identified by Change Management Study Research Change Management Iterative Development Basic Change Management Objectives Summary Making the Case for Change Readiness Introduction Understanding the Readiness for a Change Life Cycle Summary References UNDERSTANDING Dirty Dozen Most Popular Models Overview Evolution of Change Management Some Specifics from the Research More Specifics from the Research Brief Description of the 12 Models Best Practices Highlights Changes in Approach Lead to SUSTAIN Summary References Sustainable Change Lifecycle Introduction SUSTAIN Model Defined Seven-Cycle SUSTAIN Model SUSTAIN Model in Detail Use an Enrollment/Engagement Plan Approach Shift Paradigms Where Needed Talk and Communicate the Rewards, Challenges, and Consequences Assimilate Risk Mitigation Using Project Planning, Measurement, and Reporting Invest to Plan for Optimum Sustained Results Negotiate the Results with a Prototyping Change Management Approach Diagnosis and Change Agents Three Common Elements of Change Change Management Deployment Planning Checklist Summary Reference Facilitated OCM Workshops Introduction Facilitated Workshops Background Getting the Process Started Benefits of Facilitated Workshops Neurological Roots of Resistance to Change Managing the Workshop Roles and Responsibilities Facilitated Workshop Life Cycle Activities Success Factors for Facilitated Workshops Summary Culture Change Management (CCM) Introduction Change Management and Organization Design Projects Organization Development and the Lifestyle Evolution The Cultural Web and Change at IBM Why Focus on CCM? Psychodynamic Approach to Change CCM Model Summary References APPLYING Applying Methods for Deployment Overview and Background CCM Capability Design Process Structure and Governance for Deployment Change Methodology Culture Change Tools Resources and Competency Interviews and Research Change Capability Blueprint CCM 10 Critical Success Factors Creating a Culture of Assessment for Change Management The Missing Link in Culture Change Management: A Daily Management System Getting Organized with a Design Team To-Do Checklist Summary Reference Initiatives' Prioritization Overview MoSCoW Rules for CCM Using a Standard Body of Knowledge The Business Sponsor's Perspective MoSCoW and the Business Case Establishing Levels of Priority Checklist of Tips for Assigning Priorities Summary The Iterative Development Approach Overview Evolutionary Development Strategy Summary Reference ANALYZING AND EVALUATING Gathering, Analyzing, and Prioritizing Requirements What Are Requirements? Requirements for Motivating Change (Power) Creating Vision (Legitimacy) Developing Functional Requirements That Build on Political Support (Urgency) Managing Transition Requirements (Power and Legitimacy) Sustaining the Culture Change Momentum (Power and Urgency) Action Learning and Other Requirements Considerations (Legitimacy and Urgency) Gathering and Prioritizing Requirements Guidelines on Requirements Gathering The Structure and Hierarchy of Requirements Life Cycle of a Requirement Prioritizing Requirements Using MoSCoW The Prioritized Requirements List (PRL) Summary References Using Estimates and Time Boxes Overview The Estimating Cycle Project Variables and Contingency Estimating during the Life Cycle Getting Started with a Time Box Kickoff Investigation Iteration Refinement Iteration Closeout Relationship with Other Methods The Team Charter and the Daily Huddle The Chinese Room Planning and Scheduling Time Boxes Summary References CREATING Modeling and Simulation Introduction to Modeling What Is a Simulation Model? Modeling and Abstraction Target Audience for the Model Using the Culture Change Models Using Systems Thinking Models The Iceberg Model Summary References Measurement and Appraisal Introduction to CCM Measurement Using the Outcomes' Appraisal Purpose Combine, Compare, and Interpret Measures Making the Collection of Measures Easy Examples of Culture Change Measures Using Earned Value Analysis Quality Metrics Employee Involvement Metrics Cost Metrics Creating a Culture Change Web Index Summary Reference Risk Management Considerations Introduction The Culture Change Risk Log On Digital Literacy and CCM Using Crowdsourcing and Wikimedia for Culture Change Change Management Risks Using the CCM Approach to Reduce Risk On Developing a Risk-Oriented Culture The Team Spirit Environment Summary Reference Deploying and Implementing CCM Introduction Installing and Implementing a CCM System The Eight-Phase Implementation Plan Actions to Improve Organizational Culture of Trust Downplaying Downsizing Selecting the Right Projects Summary References Bibliography

Szczegóły: Change Management - Frank Voehl, James Harrington

Tytuł: Change Management
Autor: Frank Voehl, James Harrington
Wydawnictwo: Apple
ISBN: 9781482214185
Rok wydania: 2015
Ilość stron: 424
Oprawa: Miękka
Waga: 0.62 kg

Recenzje: Change Management - Frank Voehl, James Harrington